We hope that you'll be satisfied
with our products, but in the highly unlikely event that you are note, we're here to help!
We ask that you first check the quantity and quality of each product you ordered when it arrives, and if you find any products are faulty or not what you ordered, please notify us within 7 days of receipt by:
- calling 02 6688 6164
- emailing sales@australiannativeproducts.com.au
Please provide details including your invoice number, the reason for the return and photos showing the fault or incorrect product.
We will then contact you to discuss and confirm the process for returning the products to us.
As our products are made using locally grown, natural products, individual batches may vary slightly in appearance. This does not in any way affect the quality of our products and a return request may not be accepted if it is solely related to such differences in appearance.
Once we receive the faulty or incorrectly supplied products from you, we will reimburse the value of the returned products or provide an exchange, within 30 days.